Communicating vision is key in any organization, and I believe the best way to do it is by embodying it. Leaders who aren’t “too important” to get to know employees, team members, and consumers. A leader who listens and communicates leads to positive outcomes.
I want to share an example of a physician I worked under while rotating through emergency medicine. She was the attending and introduced herself to me at the start of the shift. Usually, it’s the other way around because attendings either don’t notice me, or I’m in the way. She was so kind in her approach, and I immediately felt valued and wanted to work my hardest on this shift. It’s amazing what nurturing your relationships with others and respecting others can do. Leaders who show appreciation for others’ work and ideas build loyalty.
My reaction is—why don’t leaders do this more? This is applicable in any setting, especially healthcare. Why aren’t executive leaders more “down to earth,” if you will? When you lead with a servant heart, it seems success will follow. We always say that the ones sitting in the ivory tower have no idea what’s actually going on. I appreciate leaders who aren’t afraid of leaving said ivory tower.
Investing time and energy into your organization means understanding the needs of your patients and team (nurses, social workers, case management, etc). As a leader, you want to remain within reach. If you stay in the ivory tower, success will only follow for so long. That’s how you communicate and embody vision; be willing to leave the ivory tower, and take a personal approach. Be kind; be humble; be you.
How do you communicate and embody vision? Do you want to be a healthcare leader?